As political candidates know, each interaction with a stranger holds the seeds of a transformation, and each of us already has far more political power within our grasp than we acknowledge or allow.
Within democracies...congealed distrust indicates political failure. At its best, democracy is full of contention and fluid disagreement but free of settled patterns of mutual disdain. Democracy depends on trustful talk among strangers and, properly conducted, should dissolve any divisions that block it (page xiii).
When theorists argue that democracies are based on consent, they mean that the entirety of a democracy's legitimate strength and stability derives from the allegiance of citizens. That allegiance endures only so long as citizens trust that their polity does generally further their interests; minorities must actually be able to trust the majorities on whose opinions democratic policies are based. When distrust among electoral minorities endures over time and congeals, such that citizens recognize themselves as constituting a disaffected group, only four outcomes are possible: (a) distrust of the electoral majority will be dissolved and converted into trust; (b) the group will leave the polity; (c) the group will rebel against the polity; or (d) the group will be retained by repressive acts of state force. (When distrust flows in the other direction, and the majority distrusts the minority, there is the possibility that the minority will be expelled or eradicated). The first eventuality - the conversion of distrust into trust - alone suits democratic practice (pages xviii - xix).